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Warranty
MATRIX STORY CUSTOMER ADVANTAGE PROGRAM E-NEWSLETTER PRESS RELEASES TESTIMONIALS CAREER OPPORTUNITIES MEDIA DOWNLOADS CONTACT US

The PDF form of the Commercial Warranty is available to download here.

FULL COMMERCIAL WARRANTY
T7xe, T7x, T5x Treadmill
Frame7 years
Drive motorLifetime
Parts3 years
Labor3 years
T3xe, T3x Treadmill
Frame7 years
Drive motor7 years
Parts3 years
Labor3 years
Deck & Belt3 years
A7xe, A7x, A5x, A3x Ascent Trainer
Frame7 years
JID generator5 years
Parts3 years
Labor3 years
E7xe, E7xc, E5xc, E3xc Elliptical
Frame7 years
JID generator5 years
Parts3 years
Labor3 years
S7xe, S7x, S5x, S3x Stepper
Frame7 years
JID generator5 years
Parts3 years
Labor3 years
H7xe, H7x, H5x, H3x Hybrid Cycle
Frame7 years
JID generator5 years
Parts3 years
Labor3 years
U7xe, U7x, U5x, U3x Upright
Frame7 years
JID generator5 years
Parts3 years
Labor3 years
R7xe, R7x, R5x, R3x Recumbent
Frame7 years
JID generator5 years
Parts3 years
Labor3 years
E1x, U1x, R1x
Frame7 years
JID generator5 years
Parts2 years
Labor1 years
Rower
Parts2 years
Krankcycle
Frame5 years
Cranks, brackets, flywheel2 years
Wearable items90 days
Entertainment
Screens/power supplies1 year
Controllers1 year
Stands1 year
Headphones/jacks90 days
Labor90 days
Matrix Digital TV
Parts1 year
Labor1 year
Tomahawk S Series/ E Series
Frame10 years
Handlebar & saddle assembly, brake system(exclusing brake pads), lever handles & knobs, cranks, belt drive system, bottom bracket assembly, flywheel & hub assembly, powder coating3 years
Pedals, insert sleeves for handle bar and saddle post, leveling feet2 years
Saddle1 year
Strength
Frame (not coatings)10 years
Structural parts10 years
Weight stacks5 years
Pulleys5 years
Pivot bearings5 years
Any items not specified3 years
Labor (excluding upholstery/cables/grips)3 years
Upholstery/cables/grips1 year
Springs18 months
Frame*Defined as the welded metal base and does not include removable parts