While our innovative Matrix product portfolio enables facilities to differentiate their offerings, it’s how we respond to service needs after the sale that truly sets us apart. We prioritize prompt response times to deliver on a key core value – providing a world-class experience for our customers, every time.

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Matrix Service Direct

Place service requests on the go with our intuitive, guided app experience. Get live repair status updates and access product repair history. Get started by downloading the app now!

request

Service Request Form

Click below to submit a service request online.

Request Form /

phone

Phone Number

Give us a call! Utilize our concierge callback service to avoid the wait.

Toll Free: 1-844-JHT-Canada x 8800
(1-844-548-2262 x 8800)

514-336-0006 x8800

warranty

Warranty

Our promise of quality to you. We are committed to enhancing the total value proposition and the lowest total cost of investment with a robust warranty that will cover all of your product for the duration of the agreement.

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faq

FAQs

Have a question? The answer might already be here in our frequently asked questions.

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manuals

Owner's Manual

Never worry about a lost manual. We make the Matrix manuals available online for your convenience.

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support

Preventative Maintenance

Extend the life of your Matrix products with proper care. Our preventive maintenance guides provide instructions.

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