While our innovative Matrix product portfolio enables facilities to differentiate their offerings, it’s how we respond to service needs after the sale that truly sets us apart. We prioritize prompt response times to deliver on a key core value – providing a world-class experience for our customers, every time.

Contact Us

Matrix Service Direct

Place service requests on the go with our intuitive, guided app experience. Get live repair status updates and access product repair history. Get started by downloading the app now!

request

Service Request Form

Click below to submit a service request online.

Request Form /

phone

Phone Number

Give us a call! Utilize our concierge callback service to avoid the wait.
Local 608.839.8686
Toll-free 866.693.4863


Parts Store

To acquire parts, please visit the Commercial Parts Store.